I am simply beyond impressed with the service and professionalism Bob provides. In this day and age where I’m sure you would agree, finding “great” people and “keeping” great people is a massive challenge in all businesses, Bob is a standout. I have not only dealt with Bob myself, but also have seen his interaction with other of your customers. Bob truly is a fantastic representative of the OpenRoad brand.
I had the occasion to deal with some of your staff a couple of weeks ago. I would like you to know how I was treated.
My Volvo XC 70 had overheated and was losing fluid. I limped from Hastings Street to Boundary Road in a car that was obviously in distress. I pulled into your lot and sought help. I was assured that I would be in no one's way and that I could stay until the problem was traced.
The staff in your service department showed genuine concern and made every effort to assist--given the fact that the Volvo was not a car they were equipped to deal with. They were willing to try to understand and help. They made my wife feel comfortable. They even went so far as to send out your technical foreman to offer advice.
I have to express my thanks to Jalee Tessema, a truly exceptional employee of yours. He assured us and gave us his best advice under the circumstances. He checked with us several times in his friendly way, until a tow truck arrived to take us to the Volvo dealership.
This was, in our view, wonderful service reflecting a well run organization. I would give my highest recommendation of your organization to anyone asking for it.
It makes me deliberate on my next choice of vehicle... perhaps it should be an Audi.